How to claim Elastic Guarantee?

 

Sockscarving Return & Replacement Policy

At Sockscarving, we are committed to providing the highest quality socks with unmatched durability and comfort. If you are not completely satisfied with your purchase, we’ve got you covered!

1. 6-Month Elastic Guarantee – We Stand by Our Quality!

We guarantee that the elastic in our socks will stay snug for 6 months from the date of purchase. If the elastic loosens within this period, we will replace your pair absolutely free!

🔹 Eligibility for Replacement:

  • Applies only to elastic-related issues (looseness, loss of grip).
  • Normal wear and tear (such as holes, fabric thinning) is not covered.
  • Proof of purchase and a clear image of the affected socks are required.
  • Replacement is valid for one-time per pair within the guarantee period.

🔹 How to Claim Your Replacement:

  1. Email us at support@sockscarving.com with your order details.
  2. Attach clear photos showing the elastic issue.
  3. Our team will review and process your free replacement within 5-7 business days.

2. Standard Return & Exchange Policy

✔ Returns & Exchanges Accepted Within 7 Days of Delivery
If you receive a defective or incorrect product, you may request a return or exchange within 7 days of delivery.

🔹 Conditions for Returns & Exchanges:

  • The item must be unused, unwashed, and in original packaging.
  • Items purchased on discount or clearance sale are non-returnable.
  • Exchanges are subject to stock availability.

🔹 How to Request a Return/Exchange:

  1. Contact us at support@sockscarving.com within 7 days of receiving your order.
  2. Provide your order details and product images.
  3. If eligible, we will arrange for pickup or provide return shipping instructions.

🔹 Refund Processing:

  • Once we receive the returned item, the refund will be processed within 7-10 business days.
  • Refunds will be credited to the original payment method.

3. Non-Returnable Items

For reasons, the following items cannot be returned:

  • Customized or personalized socks.
  • Torn socks
  • Items purchased during final sale events.

4. Need Help?

For any queries, feel free to reach out to our customer support team at:
📧 support@sockscarving.com